Refund policy

Last updated: 4 October 2026

1. The short version
Problem with your order? Tell us within 7 days of delivery and we will replace the item or refund it. No arguments, no runaround.

2. What we cover
We accept claims for: a damaged or defective product, a wrong product delivered, a missing item in the parcel, or a product that arrived sealed and opened with an obvious issue. The Soothing Massage Gel jars and the EMS Muscle Stimulator are both checked before dispatch, so these cases are rare.

3. 7-day replacement window
Raise the claim within 7 days of the delivery date. Send your order number plus clear photos or a short video of the product and the outer parcel with the shipping label visible. For a verified issue we ship a replacement free of charge, or refund you if a replacement is out of stock.

4. Skin reaction to the gel
If you get irritation, stop using it immediately and wash the area with plain water. Write to us within 7 days with your order number and a photo of the reaction. We will replace the pack or refund the unopened jar(s). Stop use and consult a doctor if the reaction is severe or does not settle.

5. EMS device faults
If the unit will not power on, will not charge, or the stimulation stops working within 7 days of delivery, we replace it. Send a short video showing the fault. Physical damage, water damage, or use of a non-standard charger voids this.

6. Change of mind
Accepted within 7 days of delivery only for products that are unopened and in original sealed condition, and for the EMS device only if pads and accessories are unused and repacked. You pay the return shipping; we refund the product amount.

7. What we will not refund
Items damaged by misuse, altered or tampered products, claims raised after the 7-day window, and expectations that the product works like medicine. Our products are wellness items, not treatment, and results vary from person to person.

8. Cancellations
Cancel any order before it is dispatched for a full cancellation, no cost. Once dispatched you can refuse the delivery and the parcel returns to us; we close the order and refund the product amount.

9. How refunds are paid
Refunds go back to the original payment method. UPI and card refunds reach your account 3-5 working days after we approve the claim. For Cash on Delivery orders we refund to the UPI ID or bank details you share with us, usually within 3-7 working days. GST, where charged on the original order, is refunded on the same basis.

10. Returning an item
We arrange a pickup for products we have to take back because of our error. Otherwise ship to the address we send you on WhatsApp or email, pack it safely, and keep the courier receipt until the refund lands.

Important - do not return to the address printed on your parcel
We are a drop-ship store. Your order is packed and dispatched directly by our supplier and warehouse partners, so the sender name, address and even the brand on the label or invoice belong to that partner facility, not to Everyday Rahat. Posts and couriers delivered to that printed address are refused and destroyed, and you will lose both your money and the item. Never send anything back there. Raise the claim with us first, on the WhatsApp number or email on your order confirmation, and use only the return address we send you in writing.

11. Contact us first
Before opening a dispute with your bank or courier, write to rahateveryday@gmail.com or message us on the WhatsApp number on your order confirmation. We answer within 24 working hours and we fix genuine problems quickly.